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As an owner of a
newly built home in Ontario you benefit from comprehensive warranty
coverage which takes effect from the date of possession and remains
in effect if the house or condominium unit is sold before the end of
the warranty period. It is important to understand the Peace of Mind
Advantage you receive when buying from an Ontario New Home Warranty
Program (ONHWP) Registered Builder:
What is The Total
Maximum Coverage?
The total maximum
coverage on each home or condominium unit is $100,000. In
condominiums, common elements are also covered from the date the
Declaration and Description is registered, for the total of $50,000
times the number of units, to a maximum of $2.5 million.
Septic system claims
on homes enrolled on or after July 1,1993 are limited to $25,000.
This cap is included in the overall maximum of $100,000 per home
What is Covered?
1. Deposit Protection
When you buy a new
home you are protected against financial loss, including your
deposit, to a maximum of $20,000, if the builder cannot or will not
complete the sale, through no fault of yours.
2. Protection Against
Delayed Closings Without Advance Notice
A builder must not
delay the closing date on your home without notifying you.
- Major Delay: A
builder anticipating a delay in closing of more than 15 days must
notify you at least 65 days before the original closing date and set
a new closing date. The builder may extend the confirmed closing
date once by up to 120 days, if you are given written notice at
least 65 days before the confirmed date.
- Minor Delay: A
builder anticipating a delay in closing of no more than 15 days
beyond the original or extended date as outlined above must notify
you at least 35 days before the original or extended closing date
and set a new closing date.
The builder is allowed
up to five days grace without penalty. Beyond that, any builder who
fails to give proper notice will be required to compensate you up to
$100 a day in living expenses to a maximum of $5,000 total
out-of-pocket expenses resulting from the delay. (Note: To be
compensated you must close the sale. If the builder refuses to
close, call your ONHWP Office for advice. Also remember to keep your
receipts for expenses. Claim forms are available through your
builder or your local ONHWP office.)
Exceptions -
there is no
compensation for delays caused by events beyond the builder's
control, e.g., strikes, fires, civil insurrection, floods or Acts of
God.
3. Protection Against
Delayed Occupancy for Condominium Buyers (for Agreements of Purchase
and Sale signed on or after April 1, 1991)
- Confirmed &
Tentative Occupancy Dates - Every Agreement of Purchase & Sale
must give either a confirmed occupancy date, or a tentative
occupancy date that is clearly identified as tentative. If the
Agreement gives a tentative occupancy date, then you have the right
to receive notice of when you will be advised of the confirmed
occupancy date. The notice is to be based on a date or an event
which will trigger notice, e.g., the completion of the foundation or
reaching a specific stage in construction.
Notice: You must be
given this notice, as outlined in the Agreement, no later than 120
days before the confirmed date, and no later than 30 days following
completion of the roof assembly.
If you are not given
notice of the confirmed date 90 days prior to the tentative date in
the original agreement, then the tentative date automatically
becomes the confirmed date.
- Earlier Occupancy -
The builder is allowed to offer occupancy earlier than the confirmed
date, but is not allowed to demand it. You must consent in writing
to an earlier date.
- Delays - As in the
case for delayed closings for freehold homes, the builder may extend
the confirmed occupancy date once by up to 120 days, if you are
given written notice at least 65 days before the confirmed date. The
builder can also have a 15-day extension if you are given 35 days
notice. In all cases builders are allowed a five-day grace period.
- Exceptions - A
builder is not responsible for delays caused by strikes, fires,
civil insurrections, floods or Acts of God.
4. Protection Against
Substitutions Made Without Your Agreement
You are protected
against substitutions of key elements in your new home as set out in
your Agreement of Purchase and Sale. Any items not specifically
selected but included in the Agreement of Purchase and Sale can only
be substituted by the builder with items of equal or better quality.
Your Agreement of
Purchase and Sale may also give you the right to choose certain
colours and styles. If so, the builder cannot substitute these
chosen items without your consent. If this occurs, you can demand
that they be changed to what was originally specified, or that the
builder make a cash settlement.
Examples include:
interior and exterior paint colours (not shadings) design and colour
of cabinets and counter tops colour and type of kitchen and bath
fixtures floor finishes style of interior trim.
Most builders'
Agreements of Purchase and Sale allow them the latitude to
substitute major construction features such as reversing the house
plans or changing the home's elevation. If your builder cannot
supply your choice of colour or finish, you must be notified in
writing. If you do not make new selections within seven days, the
builder has the right to substitute options of equal or better
quality.
5. One-Year Warranty
Protection
The builder warrants
that the home is free from defects in work and materials, is fit to
live in and meets the Ontario Building Code requirements for one
year from the date of possession. Homeowners are responsible for
notifying both the builder and ONHWP in writing of any defects
before the end of the first year. If ONHWP does not receive notice
in writing within the warranty period, the claim can not be allowed.
Builders will pass on
to you any warranties given by manufacturers, suppliers and
subcontractors that extend beyond the first year. In these cases,
you should make any claims directly to the manufacturer or
distributor.
6. Two-Year Warranty
Protection
For homes enrolled on
or after January 1, 1991, the builder warrants for two years
against:
- Water seepage
through the basement or foundation walls. (In condominiums, this
protection includes all below-ground areas such as parking garages.)
- Defects in materials
and work including caulking, windows and doors so that the building
envelope prevents water penetration.
- Defects in materials
and work in the electrical, plumbing and heating delivery and
distribution systems.
- Defects in materials
and work which result in the detachment, displacement or
deterioration of exterior cladding, leading to detachment or serious
deterioration.
- Violations of the
Ontario Building Code's health and safety provisions.
7. Major Structural
Defects
Homes enrolled before
January 1, 1991 are covered for five years against Major Structural
Defects. Homes enrolled on or after January 1, 1991 are protected
for seven years. A Major Structural Defect is defined in the Ontario
New Home Warranties Plan Act as: any defect in materials or work
that results in the failure of a load-bearing part of the home's
structure, or the home structure, or any defect in materials or work
that significantly and adversely affects your use of the building as
a home.
What is Not Covered?
Knowing what's not
covered by your warranty is just as important as knowing what is.
Buyers of new homes should become familiar with what's not covered
under warranty protection:
- Defects in
materials, design and work supplied or installed by the
homeowner/purchaser, e.g., cabinets, flooring, painting.
- Secondary damage
caused by defects under warranty. While the defects themselves are
covered, the personal or property damage they cause is not. Often,
homeowner's insurance covers secondary damage.
- Normal wear and
tear.
- Normal shrinkage of
materials that dry out after construction.
- Damage resulting
from improper maintenance or homeowner negligence. For example,
dampness or condensation caused by homeowners failing to maintain
proper ventilation levels or improper operation of a septic system.
- Alterations or
additions made by the homeowner.
- Settling soil around
the house or along utility lines.
- Damage caused by
homeowners, tenants and guests.
- Damage beyond the
homeowner's control, e.g., floods, Acts of God, wars, riots,
vandalism.
- Damage from insects
or rodents unless construction does not meet the Ontario Building
Code.
- Damage caused by
municipal services and other utilities.
- Surface defects in
work and materials noted in writing and accepted by the homeowner at
the time of possession.
- Temporary or
seasonal homes, e.g. cottages, not built on permanent foundations
and not insulated sufficiently to enable year-round living.
- Homes built on
existing footings or foundations.
- Homes that have been
lived in or rented.
- Homes built in
converted buildings.
- Homes purchased from
a receiver or trustee may not have warranty coverage.
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